Refund policy

At Riverstones, customer satisfaction is important to us. We want you to feel confident when shopping for practical pet essentials from our store.

If you are not fully satisfied with your purchase, you may request a free return or refund within 30 days of receiving your order.

30-Day Free Return Policy

We offer free returns within 30 days from the date your order is delivered. To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging whenever possible.

Returned products should not show signs of damage, heavy use, or alteration.

Return Eligibility

You may request a return if:

The product is defective or damaged upon arrival
You received the wrong item
The item does not meet your expectations
You changed your mind within the 30-day return window

Non-Returnable Items

For hygiene and safety reasons, we may not accept returns on items that have been heavily used, damaged by the customer, or returned without essential parts or accessories.

Refund Process

Once your return request is approved and the returned item is received, we will inspect the product and process your refund.

Refunds will be issued to the original payment method used at checkout. Please allow several business days for the refund to appear on your bank statement or payment account, depending on your payment provider.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at support@riverstones.space. Include your order number, a description of the issue, and photos of the product and packaging so we can assist you quickly.