Shipping policy

At Riverstones, we aim to provide a smooth and convenient shopping experience for pet owners worldwide. We are pleased to offer free shipping to all destinations worldwide.

Free Worldwide Shipping

Riverstones provides free shipping on all orders, with no additional shipping fee at checkout.

Whether you are ordering pet feeders, water dispensers, bowls, or other pet essentials, your order will be shipped at no extra delivery cost.

Estimated Delivery Time

Our estimated delivery time is typically:

7–10 business days

Delivery time may vary depending on your location, shipping carrier, customs clearance, local postal services, weather conditions, holidays, or other factors outside our control.

Order Processing

After your order is placed, we will begin processing it as quickly as possible. Orders are checked carefully before shipment to help ensure that products are packed securely and sent in good condition.

Once your order has been processed and shipped, you may receive shipping or tracking information when available.

Shipping Destinations

We ship to customers worldwide. Please make sure your shipping address is complete and accurate before placing your order.

Riverstones is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or local fees may apply depending on your country or region. These charges are determined by local authorities and are the responsibility of the customer when applicable.

Riverstones is not responsible for customs delays or additional fees charged by local customs offices.

Delayed Orders

While most orders are delivered within the estimated timeframe, occasional delays may happen. If your order has not arrived within the expected delivery period, please contact us so we can assist you.

Lost or Incorrect Deliveries

If your package appears to be lost, delayed, or delivered to the wrong address, please contact our support team at support@riverstones.space with your order number and shipping details.

We will review the situation and help you find the best available solution.