Terms of service

Welcome to Riverstones. By accessing our website and purchasing products from our store, you agree to the following Terms of Service. Please read these terms carefully before using our website.

Store Information

Riverstones is an online pet essentials store founded in 2023. We provide practical products for cats and small to medium-sized dogs, including pet feeders, water dispensers, feeding stations, bowls, and related accessories.

Riverstones
140 64e Rue E
Québec, QC G1H 1X7
Canada

Phone: (705) 785-3347
Email: support@riverstones.space

Use of Our Website

By using our website, you agree to use it only for lawful purposes. You must not use our website in any way that may damage, disable, or interfere with the normal operation of the store.

You agree not to misuse our products, content, services, or checkout system.

Product Information

We do our best to provide accurate product descriptions, images, pricing, and availability. However, slight variations in color, size, packaging, or design may occur due to screen settings, product updates, or supplier differences.

Product information may be updated at any time without prior notice.

Orders and Payments

When you place an order with Riverstones, you agree to provide accurate billing, shipping, and contact information.

All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order if there is an error in pricing, product information, payment processing, shipping details, or suspected fraudulent activity.

Pricing and Availability

Prices may change without notice. We make reasonable efforts to ensure all prices and product details are accurate, but errors may occasionally occur.

If an error is found after your order is placed, we may contact you to confirm the correct information or cancel the order and issue a refund.

Shipping

Riverstones offers free worldwide shipping. Estimated delivery time is typically 7–10 business days, depending on the destination, shipping carrier, customs processing, and other external factors.

Delivery times are estimates and are not guaranteed.

Returns and Refunds

Returns and refunds are handled according to our Return and Refund Policy. Customers may request a free return or refund within 30 days of receiving their order, provided the item meets the return conditions.

Intellectual Property

All website content, including text, product descriptions, branding, images, logos, and layout, is the property of Riverstones or its content providers and may not be copied, reproduced, or used without permission.

Limitation of Liability

Riverstones is not responsible for indirect, incidental, or consequential damages resulting from the use or misuse of our products, website, or services.

Customers are responsible for using products safely and according to their intended purpose.

Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page. Continued use of our website after updates means you accept the revised terms.